Manage Orders

Level: Administrator Estimated time: 10-15 min Last updated: 2026-03-30

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Prerequisites

• Signed in to the admin panel
• Admin, Manager, or Staff permission

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Step 1 — Access the orders list

1. In the sidebar, click Orders
2. The page displays all orders with:
   • Number, date, customer, status, total amount
   • Search bar and status/payment filters

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Step 2 — Filter orders by status

1. At the top of the page, locate the Status filter
2. Available options:
   • All statuses — shows all orders
   • Pending — awaiting processing
   • Confirmed — payment confirmed
   • Processing — being prepared
   • Shipped — already dispatched
   • Delivered — received by customer
   • Cancelled — cancelled
   • Refunded — amount returned
3. Select the desired status to filter the list

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Step 3 — View order details

1. Click an order in the listing
2. The detail page shows:
   • Summary — number, date, status, totals
   • Items — products, quantities, prices, variants
   • Customer data — billing and shipping address
   • Payment — status, method, Stripe ID
   • Timeline — chronological event history

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Step 4 — Process shipping (add tracking)

1. On the order page, click Process Shipping
2. Fill in:
   • Carrier — name (e.g., CTT, DPD, GLS)
   • Tracking number — tracking code
   • Tracking URL — tracking link (optional)
3. Click Confirm Shipment
4. Status changes to Shipped and the customer receives an email with tracking

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Step 5 — Process a refund

1. On the order page, click Refund
2. Choose:
   • Full refund — returns the full amount via Stripe
   • Partial refund — specify the amount
3. Provide a reason (optional)
4. The refund is processed automatically via Stripe

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Guide generated from E2E system tests. Last updated: 2026-03-30.